From NextGov: The last several years have brought about a digital acceleration across industries once thought to be years away. Society has increasingly become conditioned to operate in new ways, often through the click of a button, replacing our volume of daily in-person interactions.
In the public sector, while significant strides have been made to modernize operations and create positive change for employees and communities, much work remains. Indeed, as constituent expectations rise and new workforce challenges emerge, government leaders will need to embrace a people-first approach if they hope to continue their modern government journey.
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