Government Executive: Amazon, Apple and Google are examples of Fortune 500 companies that are known as learning organizations. They relentlessly pursue knowledge creation and transfer, leading to improvements in products and practices. By actively managing their institutional learning, they serve their customers’ needs—and their bottom lines.
In government, on the other hand, deliberative strategic planning around learning happens far too rarely. Even though the 1993 Government Performance and Results Act requires agencies to develop strategic plans, its implementation has never met the original expectations. There are good reasons why learning approaches differ between the public and private sectors, but every organization can learn and apply that knowledge to improve results.
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