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Senators ask FTC to take a hard look at IRS contractors' methods
Federal Times: A recent revelation of the for-profit collection agents contracted by the Internal Revenue Service has led four Senators — Elizabeth Warren, Correy Booker, Ben Cardin and Sherrod Brown — to ask for a review of the call scripts used and their compliance with the Fair Debt Collections Practices Act.
The FDCPA is under the authority of the Federal Trade Commission and prohibits the use of debt collection practices that are abusive, deceptive or unfair.
The letter to the FTC claims that the highest category of complaints received by the CFPB are those of collection companies. Due to this high volume, the letter asks for a complete and thorough review of the call scripts that were attached by Sept. 1. In addition, the letter asks for answers to a few questions including:
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