Federal Government Policy and Business

Satisfaction with federal services hits 4-year high

Federal Times: The federal government as a whole has achieved a four-year peak in citizen satisfaction, according to the American Customer Satisfaction Index, a survey associated with the University of Michigan.

Suggested causes include website improvements, interactions with the Department of Health and Human Services over former President Barack Obama's health care law, courtesy and clarity of federal employees, and timeliness and efficiency improvements, as well as other factors.

Following a three-year decline to an all-time low score of 63.9 at the close of 2015, the federal government’s rating has rebounded to a 68 as of 2016’s survey. Interactions with HHS not only helped drive this overall number but also pushed the Health Department’s own rating to 67 percent (up from 59 percent at 2015’s end).

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