The Washington Post: Yes, the federal government knows what people who apply to work there think about their experience.
Yes, it knows they get frustrated by the process and by the feeling that their applications drop into a black hole, and that many of those rejected conclude that the skids were greased for someone else all along. Yes, it knows that much of the ire focuses on the Office of Personnel Management, and specifically its USAJOBS.gov portal, which serves as the front door into the federal hiring process.
And yes, it is trying to do something about it.
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