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Looking for help after the federal employee hack? Prepare to spend a few hours on hold.
The Washington Post: Customer service complaints are piling up about the private contractor the government hired to field inquiries from nervous federal employees whose personal information was hacked in the massive Chinese data breach.
The wait to talk to someone at one of three call centers run by CSID typically runs an hour to three hours, say active and former employees, who are flooding their members of Congress with complaints. When we tried to get someone on the phone late Friday afternoon, a recorded message said the wait would be at least 90 minutes.
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