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'Rude' Postal Employees Could Cost USPS $300 Million This Year
Government Executive: “Rude” employees at U.S. Postal Service locations could cost the cash-strapped agency nearly $300 million in fiscal 2015, according to a report.
The USPS inspector general said in an audit released last week that negative customer feedback increased 9 percent from fiscal years 2012 to 2013. Overall, 20 percent of customers said they were treated “worse than other retailers” by postal employees.
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