The Washington Post: The federal government is officially encouraging the public to rate their experiences with the biggest, most frustrating bureaucracy to deal with in the country — just like they would review the new Thai restaurant down the street.
Taxpayers will be able to weigh in, in real time, on whether they waited in line 20 minutes or two hours to renew their passports; whether the airport security screeners they dealt with were surly or sweet; whether the U.S. Forest Service worked fast enough to put out wildfires spreading in their state.
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