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OPM director touts agency progress after ‘sinkhole of bureaucracy’ report
The Washington Post: A report in The Washington Post on Sunday examined how the Office of Personnel Management processes the retirement claims for federal workers by hand, on paper, hundreds of feet below ground in a former Pennsylvania mine. The system sounds inefficient and outdated, not to mention strange, right?
Perhaps that’s why OPM Director Katherine Archuleta on Monday published an article on her blog touting the agency’s progress in reducing the claims backlog and noting that it is gradually transitioning to a fully digital process. She titled the piece ”Retirement processing is on the move.”
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