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IRS watchdog says customer service to taxpayers is suffering
The Washington Post: Customer service at the Internal Revenue Service has gotten so poor that the agency could only answer six in 10 phone calls from taxpayers seeking help in the last fiscal year, an in-house watchdog reported Thursday.
The slow responses are just one of several declines in service that National Taxpayer Advocate Nina E. Olson cites in her annual report to Congress, which lays the blame on lawmakers for cutting the tax agency’s budget in recent years and intensifying the pain with the automatic cuts known as sequestration.
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