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Mail customers would accept service cuts to aid USPS
The Washington Post: Mail customers are generally willing to accept lower levels of service such as ending six-day mail delivery to keep the U.S. Postal Service operating — and especially so if they are aware that the agency does not draw on tax revenue — a study by the USPS inspector general has found.
In a study involving focus groups, two-thirds of the participants did not know that the agency is self-funding, a finding that reflected results of an earlier Web-based survey. Once the funding arrangement was explained — “a revelation that was met with surprise within every group,” the report, released Tuesday, says — participants “lowered their service level expectations.”
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