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Poor IRS customer service hurts taxpayers
Federal Times: When clients come to Bill Nemeth, they have one wish: Please make it go away. "It," in this case, is a problem with the Internal Revenue Service.
Nemeth makes his living representing people before the IRS: He's an enrolled agent, the highest credential the IRS awards. He helps makes nasty tax things — fines, penalties, liens — go away. He's on the phone with the IRS every day. But these days, he's mostly on hold. "I was on hold for an hour and a half last night," he says.
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