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Acting VA Secretary works to refocus staffers in his first public remarks
Military Times: In his first public message since taking office, acting VA Secretary Robert Wilkie promised to continue to build a customer-service focus for veterans programs and to tamp down agency infighting as the administration tries to stabilize the embattled department.
“Customer service must start with each other,” he said in a video released Wednesday morning. “Not talking at each other, but talking with each other across all office barriers and across all compartments. If we don’t listen to each other, we won’t be able to listen to veterans and their families.”
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