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Why every emergency district needs a crisis communications plan
StateScoop: Several statewide emergency communications officials who’ve been caught off-guard by 911 outages urged their counterparts Wednesday to develop formal crisis communications plans to avoid similar crises.
In an online conference hosted by the National Emergency Number Association, officials from Texas and Minnesota each said that while they’d had traditional continuity of operations plans in place, neither jurisdiction had a “crisis communications plan,” which some speakers at the event described as being more flexible and robust than regular communications plans.
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