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AI and ML help government safety nets scale during pandemic
FedScoop: Social safety nets have proven to be especially vital during the ongoing coronavirus pandemic. But in some cases, the underlying legacy IT infrastructure supporting the modern delivery of those services has failed them.
Artificial intelligence and machine learning, however, have played an increasingly important role in helping agencies adapt to the challenges of the pandemic — particularly with volume and scale, says Denise Winkler, strategic business executive for the global public sector group at Google Cloud, in a new FedScoop podcast underwritten by Google Cloud.
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