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911 vendor Intrado takes responsibility for widespread outage
StateScoop: A 911 service outage that affected 14 states for more than an hour Monday evening was caused by a networking misconfiguration at the technology firm Intrado, the company told StateScoop.
The incident marks the latest in a series of outages in recent years that can be traced back to mistakes at Intrado, which acts as a subcontractor for larger companies that operate the nation’s telecommunications infrastructure. This most recent incident has captured the attention of federal officials and could prompt reform in public safety regulations.
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