-
Business
-
Policy & Business
-
-
Federal IT
-
Information Technology
-
-
State & Local
-
State & Local Government
-
-
Defense
-
Defense & Intelligence
-
-
Healthcare
-
Healthcare Policy & IT
-
-
Energy
-
Energy Policy & Technology
-
-
Education
-
Education Policy & Technology
-
Colorado Enlists ‘Virtual Agent’ to Answer Unemployment Queries
Government Technology: Starting Wednesday, a machine will be answering the Colorado unemployment office’s customer support line, and busy signals will be a thing of the past. For those who want to speak with a person, patience still will be part of the equation.
The state will launch its new “virtual agent” system after the Colorado Department of Labor and Employment’s perpetually over-stressed call center closes Tuesday afternoon, Jeff Fitzgerald, the chief of the state unemployment program, said Thursday.
Share
Top Stories
- Future-proofing smart cities with open standards
- 5 States Challenged the Federal Contractor Wage Increase and Lost
- States should follow feds in Chinese tech bans
- A new initiative seeks to help small cities access infrastructure funding
- Governments view open source as critical for enhancing digital services, experts say
- More States Move to Ban TikTok from Government Devices
- Cyber, digital services, workforce primary focus for state CIOs in 2023
- Virginia has a data center problem
- Efficient public safety demands evolving tech
- Digitized services drive citizen satisfaction
- State chief information officers are handling much more than just tech
- States target mainframes in legacy system modernization
- How one city’s IT team keeps up with rapid growth
- How one agency’s cloud migration smoothed the path for others
- NASCIO: States must ‘hyper-focus’ on IT modernization
- Louisiana Becomes First State to Receive Internet for All Grants
Whitepapers & Special Reports
i360Gov Newsletters
The most significant government policy, business, and technology news and analysis delivered to your inbox.
Subscribe NowTrending
- Mayor launches IT modernization to boost services delivery
- Local government on the edge: The future of IT infrastructure
- Digitized services drive citizen satisfaction
- Why cities and towns see a huge economic opportunity in the semiconductor bill
- New York state pumps the brakes on crypto mining
- The best offense is a strong defense: Improve cloud security with visibility and zero trust segmentation
- How state and local leaders can use data to ensure broadband access for all
- Over $105 Million Going to Better Internet for Native American Communities
Also in State & Local Government
About
i360Gov is an intelligent network of websites and e-newsletters that provides government business, policy and technology leaders with a single destination for the most important news and analysis regarding their agency strategies and initiatives.
Contact Us
Telephone: 202.760.2280
Toll Free: 855.i360.Gov
Fax: 202.697.5045
Newsletters
Copyright © 2009-2024 i360Communications, LLC.