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Government’s Innovation Surge Shouldn’t End with the Pandemic
Governing: As the COVID-19 pandemic has unfolded across the country, closing many government offices in the name of social distancing, cities and counties have been forced to find new ways to continue to serve their citizens. What they've been able to accomplish — and how quickly they've been able to accomplish it — has been nothing less than spectacular.
In less than three days, for example, Pittsburgh created an internal voice-over-IP IT service desk to support the city's employees while at the same time moving all of the service-desk employees to their own homes. It took about four days for Miami to test and then conduct a city commission meeting using video-conferencing software.
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