Government Technology: Social media communications during a crisis situation can come from any number of agencies, not just police, fire or emergency management as you might expect. In some instances, these communications originate from the city or county manager’s office, department of transportation, public works or water services — it all depends on the manner of crisis and the size of the agency’s social media presence. It’s crucial for all types of agencies and major departments to incorporate social media into crisis planning exercises.
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