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How State Procurement Offices Are Learning to Buy Better
Governing: As consumers, we’ve been part of a tech-driven revolution. Most of the companies we buy from remember our preferences and automatically offer suggestions for similar purchases. When we are interested in a product, we look online at customer ratings and reviews to make sure we are getting a quality item that will last. Cumbersome chores, like filling out forms with our address or credit card information, are done for us automatically. If we have a question about a product or the process, a chatbot pops up to help out.
In state and local government, where one-third of annual expenditures go toward buying goods and services, this experience is a rarity.
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