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Kansas Becomes First State to Add AI Tax Assistance Chatbot
Government Technology: With tax season now upon us, Kansas has gotten some help for its residents, adding a chatbot named Agent Kay to its online tax portal.
Agent Kay is powered by artificial intelligence (AI) and able to answer hundreds of resident questions about WebFile, the state’s online tax filing portal. Agent Kay is, of course, available to help residents with their taxes at any time on any day of the week. Kansas announced the creation of the chatbot Tuesday via Twitter, noting it was the first state to offer tax assistance via AI.
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