State & Local Government Policy, Business and Technology

Most people don't want to access government services with their mobile devices

StateScoop: Government agencies are increasingly adapting their services for mobile platforms, but recent industry research shows that just a third of citizens consider mobile devices their preferred mode of doing business with government, citing privacy and security as major barriers.

Research released by IT giant Unisys shows that only 32 percent of 2,000 citizens polled across eight states said they preferred using a mobile device to access government services. A reluctance to share personal information and a fear of data breaches appeared in the survey to be a major deterrent — 69 percent of respondents said they thought data collection would infringe their privacy and about 66 percent said they were concerned with how government would use their data and that it might not be properly protected.

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