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Texas Is Building a Killer App for Killing Bureaucracy
Route Fifty: Todd Kimbriel, Texas’ chief information officer, has a plan to eliminate the aggravation residents can face when trying to figure who they need to deal with in state government.
The problem begins with agencies approaching citizens in a very disjointed fashion, according to Kimbriel. In his view, it can be difficult for agency staff to appreciate what it’s like for a resident to interact with 12 or 15 siloed services, spread across state government.
With this in mind, Kimbriel wants to improve the face of Texas’ bureaucracy, with its 100-plus agencies, via a single, customizable “digital assistant.”
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