State & Local Government Policy, Business and Technology

L.A. County Agency Gives Up On Paper, Embraces Process Automation

Government Technology: The Los Angeles County Community Development Commission — a single entity that handles housing, community development and redevelopment — has upgraded the workflow structure that allows its staff to digitize documents.

As a result, public servants within the department have an easier way to track much of the information the commission deals with on a regular basis, said Doug Van Gelder, IT manager for the commission. Using an enterprise content management platform called Laserfiche, the agency can now digitize documents in a way that also allows for automatic filing of documents, easier document disposal, more efficient auditing and generally better access and tracking.

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