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311 Launches in Richmond, Va., Along with a New City Department to Manage It
Government Technology: Richmond, Va. has a new 311 platform along with a new city department to help manage the citizen requests and data that the platform produces.
Dubbed RVA 311, the platform has been live since June, and as of this week it is housed in and managed by the city’s newly created Department of Citizen Service and Response, said Krystal Onaitis, customer relationship management program manager for Richmond.
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