State & Local Government Policy, Business and Technology

Citizen-Centric Technology Means Rethinking Development

Route Fifty: “Citizen-centric” will continue as a theme for digital government in 2018. Constituents have come to expect that any information they want or transaction they need to complete will be available to them online—and that they will be able to access those services on demand, at any time of day on whatever devices they choose.

Taking government to the people in these ways means government must think differently than in the past. No longer can agencies develop services without feedback from citizens. And, government CIOs must operate as high-level strategists who initiate, frame, guide and deliver solutions that streamline government and provide high value to users.

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