State & Local Government Policy, Business and Technology

Chatbots Will Help Arkansas Reach Constituents on Facebook Messenger, Amazon Echo

Government Technology: Arkansas’ Gov2Go app and foray into citizen-centric services keep getting beefier.

The personal government assistant has been helping citizens perform several government services, and set up reminders for tax payment deadlines and license renewals. What began as a website in 2013 and an app pilot that launched in partnership with NIC in May of 2015 underwent a major update in 2016 that CIO Yessica Jones said added several new features.

“We are targeting the online services that are needed by the largest groups of citizens first, and our next group we are looking at is professional license holders,” Jones said via email. “We are planning a pilot of electricians this summer, and hope to on-board other types of licensees later this year.”

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