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How Louisville Embedded Performance Management Into City Departments
Data-Smart City Solutions: The City of Louisville, Kentucky’s performance management system, LouieStat, sets the bar for city government performance improvement. Mayor Greg Fischer united lessons from his business background with existing government stat models and unveiled LouieStat in 2012 to focus on two areas: planning and operations. “We needed to figure out how to plan, and we created consistent guidelines and language and a single coordinated strategic planning process that would help us measure the strategic areas of focus,” said Daro Mott, Chief of Performance Improvement in Louisville. “We also needed something that was more operational, which would have us measure the critical business processes—the processes that deliver the core of citizen services. We really needed to create a program that could answer the question of how Louisville could continuously improve on service delivery.”
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