State & Local Government Policy, Business and Technology

A Playbook for User-Centered Hiring

Route Fifty: When Genevieve Gaudet needed to assemble a new team of designers and engineers for New York City government, she started noticing some of the pitfalls of the government job application process. She had, of course, experienced the hiring process herself when she applied for her own job. Working on the other side of the process, however, made some of the frustrations for applicants more apparent to her.

Gaudet, who now works for the public benefit corporation Nava, noticed government job descriptions often contained lots of jargon, making it difficult for applicants to figure out what the job entailed and who it wanted for the position. Postings used acronyms and described teams that might not be familiar to someone outside of government. Sometimes the listings showed pay scales with range of $50,000 or more.

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