In California, a Public Engagement Manual for Cities

Route Fifty: City government outreach on projects and services should be as uniform as possible across all departments, which is why San Luis Obispo, California, created a Public Engagement and Noticing Manual for staff late last year.

Recognizing the public’s need for timely, easy-to-understand notices announcing municipal initiatives, the manual was drafted in four major parts: an action plan matrix, outreach tools, best practices, and venues.

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