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Chatbots Debut in North Carolina, Allow IT Personnel to Focus on Strategic Tasks
Government Technology: Facebook made waves in the tech arena this past April when it announced that chatbots — computer programs that simulate human conversation, or chat, through artificial intelligence — would be facilitated exclusively through its Messenger application, enabling individuals and organizations to have an automated, intelligent assistants.
And now, North Carolina’s Innovation Center (iCenter) is testing chatbots to aid internal IT help desk personnel, potentially freeing them up to focus on more strategic tasks, said iCenter Director Eric Ellis, who also serves as North Carolina’s chief technology and innovation officer.
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