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4 Tips for Tackling Citizen-Centric Design and Outreach
Government Technology: SALT LAKE CITY — Whether government likes it or not, the way citizens want to access government service has changed forever. The mobile technology evolution and the rise of on-demand companies like Uber and Amazon has put the “buying power” in the hands of the masses.
One of the major criticism state and local government face is that unlike these private companies, they are not keeping up with the instant consumer demand. And myriad challenges stand between conception and deployment of similar public-sector ideas, many of which are outside of the control of a single, well-meaning agency or branch.
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