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A Key Efficiency Ingredient: Dissent
Data-Smart City Solutions: Major improvements in governmental efficiency obviously will occur only when they are driven by the leader of a city, state or agency. Leaders who accomplish the most drive change forward over a myriad of obstacles. But such a bet on the future can be bold or foolish. How does a public official know whether he or she is moving in the right direction?
Leaders, of course, are no stronger than the information on which they base a decision, and a loyal follower is only as good as the information he or she chooses to provide to the boss. That's why it's so important to encourage, and pay attention to, dissenting viewpoints.
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