American City and County: As the point person for Houston’s initiative to maintain a quality workforce in the face of a rising tide of retirements, Kelly Schreck practices what she preaches. So, as head of employee development, she asked two employees in her department with very different specialties to swap jobs for a year.
For 12 months, each woman trained the other on how to perform her duties, so that each mastered the technical details of handling labor relations and public information.
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