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City of Brotherly Love gets enhanced 311 system (with related video)
American City & County: In February, officials in Philadelphia unveiled the city’s Philly 311 system. The setup expands citizens’ access to city services via a range of communication channels including telephone, Internet, the 311 mobile app, and social media – like Facebook and Twitter. Blue Bell, Pa.-based Unisys served as the systems integrator to implement the flexible customer relationship management (CRM) solution, which is based in the cloud.
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