InformationWeek: Letting city residents pay water bills online is nothing new for Evanston, Illinois, a city of 74,000 just north of Chicago on Lake Michigan. For several years, Evanstonians have been able to do this through a third-party payment processor. But a new strategy is to bring this service, as well as a slew of new ones, in-house, with an eye to saving money and controlling development.
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