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TX: Texas.gov Upgrade Learned from Analytics
Government Technology: Taking a mobile-first tact, the state of Texas announced on May 1 an enhanced Texas.gov. The website, which receives more than 20,000 daily users and fields more than 72,000 daily searches, will continue its focus of being search-centric, while adapting to the needs of its users. Because the user is so important, said Erin Hutchins, director of portal operations, their team began by looking at analytics to see what they were doing right, what they were doing wrong, and how their website could better serve their constituents and internal users.
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