State & Local Government Policy, Business and Technology

Column: Epic Technology Failures

Government Technology: Every year around this time, my travel picks up. It’s a busy time of rushing to airports, eating in fast food joints, and scrambling to keep work and life in balance. I don’t know how people did it before you could Skype with the family for free, run your entire office from 30,000 feet, and do practically anything from your smartphone. Technology certainly makes life easier -- except when it doesn’t. In the last month alone, I’ve seen several epic technology failures that not only fail to make life easier, but they actually confuse what should be a simple act and make life more difficult. The following epic technology failures offer governments a lesson in IT investment.

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