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White House mulls CXO role at agencies
FCW: The White House is considering whether agencies should have formally designated customer experience officers (CXO), said Matt Lira, Special Assistant to the President in the White House Office of American Innovation.
"It's something that's being discussed and has been discussed," he said. A CXO position could be analogous to the agency chief data officer positions created in 2019 by the Foundations for Evidence-Based Policymaking Act.
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