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Ensuring Continuity with Your Internal Customers in a Virtual World
NextGov: When the reality of COVID-19 began to sink in, it felt like everyone was flooding inboxes with messages of “here’s our plan” or “we’re all in this together.” Many organizations were intently focused on getting a reassuring message out. Agency concern for the public and other external stakeholders was the initial priority. Now several weeks in, most federal program managers seem to have established a regular cadence and tone for their updates and guidance.
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