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Is Your Agency Ready for the 21st Century IDEA Act?
NextGov: Government agencies provide critical services—health care, housing, tax advice, driver’s licenses—but for years many have fallen behind private businesses that have been forced to cater to their customers’ demands for convenient and digital ways to shop, pay a bill or sign a form.
But now federal IT leaders have more than good reason to provide easier ways for citizens to interact with government agencies: They have a mandate from Congress.
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