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New GSA contract will offer automation services for contact centers
FedScoop: General Services Administration officials detailed plans Monday to provide agencies with automation technology to service their contact centers through a new Special Item Number.
The new contract, which will operate through GSA’s IT Schedule 70, is called the Automated Contact Center Solutions SIN and will offer a range of automated and bot-technology solutions through a list of more than 4,400 vendors. SINs are specialized subcategories under GSA acquisition schedules that make it easier for buyers and sellers to navigate the often broad contracts.
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