NextGov: Lawmakers want federal websites to serve citizens better and have introduced new legislation that would set minimum standards and look to lower costs through digitization.
Reps. Ro Khanna, D-Calif., and John Ratcliffe, R-Texas, Thursday announced the 21st Century Integrated Digital Experience Act, or 21st Century IDEA, which would require agencies to modernize their websites, improve customer experience online and encourage citizens to use digital portals rather than relying on paper and in-person interactions.
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