-
Business
-
Policy & Business
-
-
Federal IT
-
Information Technology
-
-
State & Local
-
State & Local Government
-
-
Defense
-
Defense & Intelligence
-
-
Healthcare
-
Healthcare Policy & IT
-
-
Energy
-
Energy Policy & Technology
-
-
Education
-
Education Policy & Technology
-
ACT-IAC pens framework to help agencies reform their CX
FedScoop: As the President’s Management Agenda presses federal agencies to refresh their customer experience capabilities, ACT-IAC has crafted a plan on how to deploy human-centered design strategies into those efforts.
The “Customer Experience Playbook” lays out an eight-step strategy for agency leaders looking to recraft their organization’s approach to customer experience (CX), capitalizing not only on the new tools available but also the philosophies that will help drive transformation.
Tags
Share
Top Stories
- Closing the Digital Divide in Government: 5 Strategies for Digital Transformation
- Hackers used legit remote monitoring software to hack agency networks
- What Motivates Remote Workers to Protect IT Assets?
- Governments View Open Source as Critical for Enhancing Digital Services, Experts Say
- The federal government is moving on memory safety for cybersecurity
- IT leaders’ top 12 takeaways from 2022
- GAO Highlights Interoperability Challenges With Zero Trust
- Commerce Seeks IT Subject Matter Expert Support
- IT leaders weigh the case for innovation in industry clouds
- FITARA scorecard sees 7 agencies increase their marks amid cyber methodology changes
- Almost 9 in 10 Federal Agencies Using or Considering 5G, Per Study
- Making a Successful Shift to Digital-first Government
- 8 reasons why digital transformations fail
- Report finds Census Bureau lacks ‘effective cybersecurity posture’ after red team hack
- What transformational leaders too often overlook
- (More) Clarity in the Clouds – What’s Needed to Secure Multi-Cloud Environments
Whitepapers & Special Reports
i360Gov Newsletters
The most significant government policy, business, and technology news and analysis delivered to your inbox.
Subscribe NowTrending
- Almost 9 in 10 Federal Agencies Using or Considering 5G, Per Study
- IT leaders weigh the case for innovation in industry clouds
- FINRA CIO Steve Randich pushes the public cloud forward
- Biden Announces New Appointees for Telecommunications Advisory Committee
- USPTO Works to Modernize Patent Processing with AI
- Lessons from China’s Cyberattack Strategy Can Help CISOs Better Manage Threats, Report Says
- Mentoring tomorrow’s Black IT leaders
- The federal government is moving on memory safety for cybersecurity
Also in Information Technology
About
i360Gov is an intelligent network of websites and e-newsletters that provides government business, policy and technology leaders with a single destination for the most important news and analysis regarding their agency strategies and initiatives.
Contact Us
Telephone: 202.760.2280
Toll Free: 855.i360.Gov
Fax: 202.697.5045
Newsletters
Copyright © 2009-2024 i360Communications, LLC.