Federal Government Information Technology

‘Positive emotional experience’ is Trump aide’s vision for modernized citizen services

Fedscoop: White House official Chris Liddell shared a vision Tuesday for modernizing citizen services through the use of data analytics and incremental innovation, while improving cybersecurity and government technology.

In a conversation with House Majority Leader Kevin McCarthy, R-Calif., at a White House event, Liddell said his conceptualization of modernized government services focuses on three things: world-class citizen services, a top analytics platform and cybersecurity.

“The government does incredibly important things, but it actually does relatively simple things, certainly from a technology point of view,” said Liddell, assistant to President Donald Trump and the White House’s director of strategic initiatives. “So you should have the same positive emotional experience dealing with the government as you have with the private sector when it comes to technology. So think FedEx, think Amazon, think anything that does a large number of transactions in a simple fashion.”

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