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Digital government and the transformation of service
Federal Times: A family is gathered around the kitchen table. The principal wage earner has lost his job. Despite playing by the rules, the family is just making ends meet. The parents want to know what services are available to help them stay in their home, re-tool for the workforce and keep their family healthy as they regain their footing. Solutions extend beyond any one program, agency or level of government. There are thousands of web sites to sift through, and many offices to visit and lines to stand in. Piles of forms request the same information. Time passes. Frustration mounts.
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