Government Healthcare Policy, Business and Technology

Morale, technology are keys to staff, patient retention for medical practices, MGMA Stat poll shows

Healthcare Finance: In an effort to thwart costly and disruptive staff turnover, medical practices are prioritizing staff and patient retention efforts. That's according to the Medical Group Management Association's 2018 MGMA DataDive Practice Operations survey.

A key strategy being utilized is the implementation of formal employee appreciation programs, with 77 percent of practices surveyed saying they have one in place. They've proven to be highly effective, too, as practices with appreciation programs reported lower turnover rates across nearly every role in their practice. The biggest gains were in surgical practices, where a 12 percent lower median turnover rate was observed.

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