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NY: New York State’s Early Health Insurance Exchange Lessons
Healthcare Informatics: Late last fall, when considerable controversy surrounded the rollout of the healthcare.gov website, the consumer portal for purchasing health insurance under the Affordable Care Act (ACA), much of the controversy surrounded technical glitches in the website that were at that time leading many healthcare consumers to become frustrated attempting to navigate the site in order to purchase health insurance run by the federal government. Yet the state-run websites were experiencing far fewer problems, and some were in fact running quite smoothly.
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