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ACA Exchanges: Why Weren't States Ready?
Government Technology: Sixteen state-run health insurance exchanges launched this month, and so far the norm has been errors, downtime and long waits. Hawaii’s portal, which had very little functionality as many as 11 days after the launch, showed what a worst-case scenario looked like, while states like Washington and New York had initial problems but recovered quickly in the first week. The state employees who manage these portals are quick to point out the huge demand for health insurance and how important these portals are, but the ongoing problems left many wondering: If health insurance marketplaces are so important, then why weren’t states ready?
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