Education Policy, Business and Technology

Linking Data to Decision-Making

Campus Technology: Pennie Turgeon, vice president for information technology and chief information officer at Clark University (MA), has a theory that CIOs are defined by the types of problems they are asked to solve. "I want to solve university problems, not IT problems. That's the lens I have on different projects when they come my way."

Whenever possible, Turgeon looks for data to support the decision-making process. When those decisions involve infrastructure, she partners with business unit leaders to get the data to justify a decision. "We have spent a lot of time looking at data and trying to decide how we can use it to make better institutional decisions and start to develop a culture that looks more at data and relies less on gut decisions," she said.

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